See What Our Customers Have To Say About Ace Plumbing
If we haven't already convinced you to choose Ace, maybe these fine folk can:
"Trustworthy and dependable... It was nice to rely on the competent staff"
All the staff I have dealt with over the years have been helpful, professional and well versed in all aspects of plumbing issues that arise offering and explaining options available (pros and cons) to allow you to make the best decision possible. They are trustworthy and dependable. The last problem I had required me to vacate my home. I was comfortable allowing them to make the decisions that were required to accomplish the job in the most efficient and cost effective manner. I had no hesitation in providing my key to allow access while the sewer work was being accomplished and I received no complaints from my neighbours once I came back home. It was nice to rely on the competent staff and know that Jack D. (owner) made time to come out and check on things. I have no qualms about recommending this company to handle any plumbing issues you may have. I have been a Diamond Club member for a number of years and can attest that it provides a number of benefits at a low cost. The free yearly inspection allows you to be aware of any plumbing issues whether you choose to deal with them now or in the future, you are given the information and options.
"Excellent, prompt and courteous service"
We have been using Ace Plumbing for approximately 25 years. I have always found the service to be excellent, prompt and courteous. Repairs are done correctly the first time.
"Professional... Up-front prices"
Brian was great, Knowledgeable, quick and relatively clean. He's been here twice, the first time he unplugged the drains and recommended we get the Aquabright process and the second time was to do the Aquabright process.
Professional, and all the prices are up front so you know what you’re signing up for!
"Less stressful and ultimately way more cost effective"
We had an annual inspection from Ace which is a part of the Diamond Club membership we signed up for. Bernie was the technician who came out. He was courteous, professional and walked me through many of the things that i was unaware of about the plumbing in our house. He suggested and quoted things we need to deal with at some point in the future but was very realistic about what needed to be done and what could wait. I really like this proactive approach as opposed to my past experience of calling in the middle of an emergency - less stressful and ultimately way more cost effective. The approach Ace takes is somewhat unique from what I have seen and focuses on building long term customer relationships. A win for everyone! Our experience with Bernie and with a previous technician, Rick has shown us a first class operation with people who are capable and proud to work there.
"Rick went over and above expectations"
Great experience this week. Rick with Ace went over and above expectations fixing our tankless water system and updating our garburator. When complications arose, and I couldn't stay in the house, Rick came back after dinner until the issue was resolved.
"Absoulately 100%, A+"
Absolutely 100%, A+. My Mom, Gwen Bachman said there is no one like ACE and never to forget the name again. Thanks very much for the professional, mannered, clean, informative, and expertise service that we received late last night, Bernie.
Kim and Gwen Bachman
"Thanks for getting the job thoroughly fixed quickly"
Thanks to Ryan for getting here quickly, explaining all the costs, getting all the signatures, and getting the job thoroughly fixed quickly. All of you are great, I wish much success for your company, and keep up the good and very polite work!
"Fist-class, hassle-free service"
The reception at Ace Plumbing is first class – you feel like you’re part of the company. The service is first class – obviously the employees have been trained well. They come in trucks with Ace Plumbing clearly identified, with Jack’s picture on the side, they’re always in uniform, always take their shoes off or put shoe covers on, and they do the job, get your signature and then leave.
We bought two furnaces from Ace Plumbing, installed to our satisfaction, and they come back once a year, to inspect them on warranty. Both Jack and Margaret are ideal people to deal with. I’ve tried many plumbers in town and Ace Plumbing is the only one that’s given me hassle-free good service.
- Bob Rintoul, Woodlands
"Extremely pleased. If I ever need a plumber again, I'll be calling Ace"
I’m a senior and I’ve had several repairmen come to the house: I really wasn’t happy with them because they treated me like I was not understanding what they were saying … and there’s nothing wrong with my mind! They didn’t want to listen to what I had to say about what was wrong. I had decided that I wouldn’t call any of them back.
Then I got an advertisement from Ace Plumbing and it was so attractive and friendly looking, that when I needed my kitchen tap changed, I thought I’d take a chance and call another company I didn’t know. I was extremely pleased with the young man who came! He was very polite. He sat by the kitchen table and talked sensibly to me and then, just got the job done. I was very happy with them. If I ever need a plumber again, I’ll be calling Ace Plumbing.
- Wanda Clark, Woodbine