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Heather Hudson, This week

Fast and efficient. After having my water alarm go off and finding my utility room with one inch of water I was glad to have Eric out quickly to assess the situation. It could have been much worse but the sewer back up was quickly resolved and the camera view showed that there should not be any further issues. Eric was great to work with and he explained things well.

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Diane, This week

David from ACE did a great job. Thanks

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Sharon B, This week

First time I ever had to deal with a major home appliance failure such as this, and Ace made it so easy to cope / manage. Woke up to no hot water, so I immediately contacted several servicers by email or online form submission. Beth from the office called me first, and within a very short period of time, following my request. There had been a cancellation for their first appointment of the day, so Beth had a Service Tech (Brandon) out to my home by around 9:30 am, same day. Brandon assessed my hot water tank, tried to light the pilot, but was unable. He provided me with a repair option (not guaranteed to be a long term solution) as well as a few whole-tank replacement options. Don't get me wrong... businesses are in business to make money, but I didn't feel this was a cash grab.... my hot water tank was over 22 years old and so I wasn't surprised with Brandon's recommendation to replace the whole thing. Could I have sent Ace away while I asked for quotes from other companies? Sure, but would the savings have been super-significant? I don't really know for sure, however, Brandon was there, he has a truck full of tanks, and Ace made it easy to trust them. Also, Ace was willing to work with me even though I am the tenant and my landlord lives overseas with a large time difference. They were willing to trust I was telling the truth that I can make the decision to repair, and they proceeded with the work while was contacting my landlord overseas to make eTransfer payment arrangements. I'm sure glad he answered!! But I digress. THANK YOU, ACE: BRANDON, JD, AND BETH!!