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raedjan, 3+ years ago

Maybe this company is good for regular plumbing jobs, but my first HVAC experience with them was a drastically bad one. They couldn't meet their appointment frame (Scheduled at 2-4 PM and they came in at 7:30???).
I was complaining about my central AC loss of cooling performance. Their HVAC guru; Brian, visually inspected (did I mention, visually!!) my HVAC in-duct evaporator and he determined on the spot that it is corroded and require replacement, gas leak detection to be done and a 4-5 hours labor hours worth of work and to top it all, he entered the model/serial numbers of my condenser/compressor outdoor unit to determine that it is a 3.5 Ton when it is a 3.0 in reality and he didn't even considered the fact that the current refrigerant in my unit is the phased out R22. I ended up with two quotations (All documented), $3K approximately to replace the evaporator coil, gas leak detection and refrigerant recharge and a staggering $8K (yes, 8000 thousand dollars) to replace in kind the entire system or upgrade to 5 ton system (which is not required and way oversized system) with a cost of $10K.
When I checked the pricing of services around Calgary, Canada in general, the US and even Europe
(where this tech came from), the pricing that he gave me was not even related to reality.
Please shop around for a cost effective solution and have a second opinion from another company.
My last words is that I've had this central AC system replaced with the same size, with a total cost of $3.5K including an upgrade with a wireless remote controller.

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J Roy, 3+ years ago

We have been using Ace Plumbing for approximately 25 years. I have always found the service to be excellent, prompt and courteous. Repairs are done correctly the first time.

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Peter Singleton, 3+ years ago

I had Ace Plumbing install a Toto washlet in my bathroom and am so glad I did. Everyone should get one. They are the best. And the plumber stayed well after 5:00 pm and made sure the job was finished. Great job!

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Cindy Clark, 3+ years ago
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Lowell Simpson, 3+ years ago

Thank You for your friendliness and great service.

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Linda Coquet, 3+ years ago
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Barbara Capustin, 3+ years ago

Excellent service! Come on time. Clean up after job.

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Lynne Brennan, 3+ years ago
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Elizabeth McIntyre, 3+ years ago

I love their technicians and the office staff. I know they are very experienced and that makes me happy.

Linda A.'s Profile Image
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Linda A., 3+ years ago

Derek was professional, efficient and personable. He got the job done in no time and I received a clear explanation afterward. Thank you!

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