Sam was very friendly and professional. We called regarding a leak and he was there within 30 mins of our call.
He was very dedicated to solving our issue despite the fact that it took him all afternoon until past 8pm and the fact that the pipes were the worst that he had encountered in his entire career.
Received "Ace" customer service. They went above and beyond in providing furnace service. Very accommodating both the office staff and the technician were awesome
The team at Ace replaced our hot water tank and most recently replaced our garden hose-bib and I am amazed at the level of care and ownership they employ towards every job. It is very easy to forget the customer service aspect of any business but not ACE, Eddie, Nat and Beth were outstanding! Nat & Eddie even went the distance to explain maximizing the longevity of our tank and tap. Overall just amazing service!
Sam installed a new hot water tank, he did an awsome job, was very pleasant to deal with, and was a true professional and very knowledgable. Would highly recommend Ace to other people.
We've been using ACE for a few years now. They've given us our new furnace, A/C, tankless and poly B piping over the past couple years.
They have been amazing with responses, openness and efficiency.
They are very nice people starting with the girl who answers the phone to all the technicians who have done the work in my house.
Very friendly, professional, kind, gave good advise and suggestions and answered all my questions without getting upset or impatient.
Ace plumbing came out to correct deficiencies found by the city while in the process of legalizing a garage suite. Technician arrived on time, assessed what was required and provided a quote. He explained what he was needing to do. Once agreement was made. He got to work immediately. What might have been a 2 day job was completed professionally & efficiently. Plus price came in under the quoted value.
We have used Ace Plumbing for our plumbing needs for many years. Their customer service is second to none. The technicians are super friendly and go the extra mile to ensure the work is done right and that we always know what they did and why. We have recently gone from Silver members of their Club Royal Maintenance Program to Gold members. You can pay the premiums monthly. The benefits are sure worth it. The office staff is also top notch. We highly recommend Ace Plumbing for your plumbing needs.
We had an emergency with a plugged sewer line. Brian Olsen from Ace was at our house in 30 mins from the phone call. This man deserves a RAISE! His service and expertise were fantastic. Not only did he fix the initial issue, he identified another problem which was compounding the first issue. Can't thank him enough. Would 100% recommend Brian the plumber with Ace. Great experience with this company. We felt like he actually cared. Thanks again guys.
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