The work itself was great- the business processes not so much. Was quoted $1599 to replace the hot water tank, with additional fees that I was not told about it was already 2k by the time they rung it through. I was then offered 3 packages at 2k, 2.5k, and 3.3k. There was no pressure to get any package. All additional charges were reasonable, I was just a bit surprised by them is all :).
There was some issues with payment, which they have been really good about working with me to resolve this. I recommend using their pay by e transfer service if you don't have a lot of room on your CC.
Work was professional and complete, price isn't the cheapest, but when it comes to my house, reliability and service length are more important than rock bottom prices.
Would not hesitate to have them in my house again.
Brian did great character and Beths on the administration side is efficient I am always does the job
Arrived on time and was very thorough in his work. Service not listed was install a whole house charcoal water filter
This company was recommended to me by a friend. Brandon was the technician who attended today to repair my toilet. Both the office and Brandon called to let me know arrival time and upon arrival. After inspection of the problem, repair was explained and cost quoted. Brandon was knowledgeable and work performed in a timely manner. I am very happy with the service I received and highly recommend this company for their expertise and excellent service, which is rare these days.
Excellent, prompt service. A pleasure to do business with. Everything fully explained.
The experience overall was very good from phone operators to the technician Brian, who was very polite, competent and fast. The only concern was the price which seemed high for what was done- which was a pipe section replacement and the removal of a water filter.
Efficient, Courteous and prompt
Thanks **** and *****. The new furnace is working great. Great service.
Ace Plumbing installed new gas line piping as part of our home renovation. Excellent in every way - likeable people, efficient service, end result looks/works great. Honest, too: Because of a change in how the job was the permitted, the city refunded some of the fees and Ace immediately passed on this refund to me several days after job was complete.
Brian was very friendly and understanding. He provided advice and explained how better to install a valve to operate our outside tap. Professional, and quick.
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