We had a faulty water heater that Ace installed a few years ago. Came home to it leaking in the basement, I phoned Ace and they quickly dispatched a team who came in, looked at the problem and fixed it. Since the water heater was still under Ace's warranty they took out the faulty water heater and replaced it with a brand new one. Staff was great to deal with from the phone staff to the guys who came and did the work, plus cleaned up. One of the techs even came back to make sure all was working well and there were no problems! Really great service all around.
After much research and getting estimates for a 75 gallon hot water tank installation, I got my fourth and final in-home estimate from Ace Plumbing. Derek, the plumber who was friendly and informative, offered me a sweet deal that included financing & 6 month no pay and interest. Plus, I asked Jack, the owner for a discount and instead threw in a wellness package for 10 year warranty on free labour/parts and an annual check-up on the tank. I accepted the deal. When I asked to schedule the installation for the end of March, he said, that we can do it today. I exclaimed, "Wow ... let's go ahead and make it happen as it's my day off!" Derek explained the installation process throughout the 5 hours and it was seamless from bringing in a new tank and taking the old one away as I live in a walk-up. Plus, Robyn, the admin. employee answered my questions around the financing which I appreciated. I recommend Ace for their superior service and their financing offer. Most companies do not have financing. I was grateful that I did not have to fork out a lot of money at once. Thanks Ace!
Andrew and Brian did a great job - very professional and left the site clean. Pleasure to deal with!
We have had Brian out to our place a couple of times now and he always does an excellent job, friendly, attentive and always leaves the area clean and tidy. Seriously 5/5 stellar service, couldn't recommend them enough.
Andrew came to us in the middle of the night and quickly resolved what we feared would be a catastrophic situation with our drain. He put my mind at ease by evaluating everything and explaining what was going on, as well as talking about things to do in the future after resolving the issue.
This company has the best staff! Polite, sense of humor , and intelligent. I will be a loyal customer. Thank you again for the great service that was provided just like last time.
Ace Plumbing and the team were great to work with. Office rep Amanda was great with co-ordinating the project (furnace replacement) . Field reps Ryan and Andrew were also great to work with. They were very courteous and respectful of my home. They did great work and delivered on time as promised. The new furnace is working great and looks good!! Thanks guys and would definitely use Ace Plumbing again. Arthur
I have a done a couple of reviews for Ace and am more than happy to do another one!
I had Daniel (via Chat option,) Chelsea (via phone,) and Bernie (in person lol.)
All three exhibited a great blend of friendliness and professionalism, making the whole service experience an enjoyable one!
A key point I should make is that the communication throughout was exceptional! Initial scheduling, reminders, emails, phone calls.... I was always in the loop!
And something that I especially appreciate, is that I learned something new (and interesting and important,) yet again, from Bernie!
So thanks, as always, to the whole Ace team!
Brian was courteous, respectful and extremely informative. He answered all our questions and offered several options available to us. We have used Ace for years and they continue to provide the service we need and appreciate..
Brian was knowledgeable and thorough. Good service
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