After a disastrous encounter with a plumber who was hired to install my bathtub fixtures I called ACE Plumbing and Heating.
ACE was very prompt as they did some re-scheduling to accommodate my leaky tub situation.
Shawn Johnston arrived at my door fully prepared to do the repair, explained what the repair would entail and the cost. Shawn worked efficiently and did a great job!
I would recommend Shawn and ACE for your next plumbing job.
Rick from Ace has helped me out 3 times in the past month. Each time service was fantastic, they do a great job and guarantee their work! We had a water heater put in a few years ago by Ace and they still come every year to inspect it for free. They run their business how you expect a service company to run, top notch.
Service was great. Arrived on time, conducted thorough walk through, was conscious of cost options and completed all the work, and then some! Brian was a true pro and would welcome his service and advise anytime.
Just had Sean here to look at and fix a hot tap water pressure problem and I couldn't have asked for finer service. He was friendly, professional, thorough and took the time to explain what he was doing and answer my numerous questions. So happy it was an inexpensive & quick fix !
I would also like to commend Robin for her very courteous manner and asking pertinent questions about the water pressure problem.
Would highly recommend Ace Plumbing to family & friends !
We had an annual inspection from Ace which is a part of the Diamond Club membership we signed up for. Bernie was the technician who came out. He was courteous, professional and walked me through many of the things that i was unaware of about the plumbing in our house. He suggested and quoted things we need to deal with at some point in the future but was very realistic about what needed to be done and what could wait. I really like this proactive approach as opposed to my past experience of calling in the middle of an emergency - less stressful and ultimately way more cost effective. The approach Ace takes is somewhat unique from what I have seen and focuses on building long term customer relationships. A win for everyone! Our experience with Bernie and with a previous technician, Rick has shown us a first class operation with people who are capable and proud to work there.
Friday night we had to call Ace because of sewer gases in our home it was an emergency call out. We had a guy called Rick come by . I would recommend this company and Rick to anybody. Very professional, great work all in all couldn't be happier with the service we received from this company. Thanks Rick for all your work.
My father recently had Ace Plumbing come by to do a Health & Safety Check, during which a couple of items were identified as requiring some attention. The Technician, Rick W, was very friendly, helpful and professional as he efficiently fixed all that was necessary. My father said he was very impressed with the service and the person, so he asked me to convey this on-line. Many thanks from Earle Allen.
I have been dealing with Ace Plumbing for over ten years and not once have they disappointed. While they are not cheap, I can honestly say that you actually get what you pay for. Their work is topnotch and I can't praise their staff enough. They are all professional, courteous, and extremely capable. They also don"t seem to have any problem going that extra mile for you. Thank you Rick for the outstanding job you did replacing my bathtub taps.
Our hot water tank leaked and within 16 hours we had a new one. Jack checked around the city to find the best one for us and did. The customer service from the first Gentleman that came to when Jack left was outstanding. We have been using Ace for years now and would never change.
I just had Ace Plumbing out today to replace the anode rod in my hot water tank and to repair a couple of my faucets. They did a fantastic job on the repairs, but best of all was the time they took to explain all the work they were doing. They showed me how to flush out the bottom of my water tank to keep it nice and clean. Also, they walked me through how to properly maintain my in floor heating system, and made some service recommendations. Many thanks to Brian and Munish!
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